We want to ensure that our clients have a great experience with us, so much so that we have adopted the following client bill of rights. Our clients have the right:
- To not be surprised by a bill – we will endeavor to provide good faith estimates for most legal work, and give prompt notice if that estimate is off track.
- To prompt responses – we will endeavor to respond to our clients promptly, typically within one day for important matters.
- To competent representation – we keep up to date in our practice areas; and where we are not the best lawyers for the issue, we will refer our clients to the best lawyers we know to help them.
- To honesty and integrity – this sounds simple and obvious but sadly it is not always adhered to by lawyers we encounter.
- To transparency – as a subset of rule 4, we keep our clients informed of facts and issues that come to our attention – the good and the bad.
The above client bill of rights have a corollaries – what we expect from our clients. We expect our clients to:
- Fully disclose all material issues – the attorney client privilege is the highest privilege recognized in law – and so our clients should not fear disclosing information to us. If we are not fully informed, we may provide erroneous advice, or have to re-do work to adjust for the new information.
- Be responsive to our questions – our estimates on bills and other work assumes our clients will be responsive to us, and not cause us undue time in searching for, investigating or otherwise deriving those responses.
- Pay our bills, or if a bill is disputed, inform us promptly – we pay our bills to our vendors, we expect our clients to pay ours, or promptly inform us of any disputed items (and pay all undisputed amounts).
Following the above simple tenets will result in a reasonable bill, work performed promptly, and a positive result.